The modern business environment has undergone a rapid and sustained change in the past few years.
Technology, infrastructure, reduced cost of domestic and international travel, coupled with broader commercial opportunities that require enhanced management strategies have effectively reshaped business travel and mobility forever.
While some still speak of disruptors in various areas what has taken place is a revolution.
In much the same way the industrial revolution changed businesses, work environments and management, a new revolution is having a significant impact on business mobility, travel and relocations.
Mobility and travel require a universal rethink of outdated assumptions, practices and what is categorised as a ‘mobile employee’ or ’business traveller’.
The mobile employee or business traveller has nearly nothing in common.
Experience, ethnicity, age, gender, education, personal objectives, business context, use of technology, social groups, communities and relationship with the company and management are all significant points of difference with ALL mobile employees and business travellers.
Multiply this by the mode of travel, duration, entitlements, business reason for being mobile or travelling and this uniqueness is amplified even further.
All this within the context of a specific location, neighbourhoods, multiple locations, altered infrastructure, technology, economic influences and what is essentially ‘foreign’ for anyone that is not “local” and you begin to understand the complex equations and variations to this daily reality.
Compressing all these facets into a single, templated approach is not only unrealistic but fundamentally flawed.
It is more akin to comfort foods.
Something quick and tasty but ultimately resulting in negative outcomes and adverse effects on your overall health.
Not to mention, hard to resist or give up.
It is also the antithesis of risk management.
Humans are a complex, independent construct of factors applicable to social sciences, economics, psychology and physiology which are all susceptible to change or unscripted response when subjected to both positive and negative external stimulus.
These considerations are well outside the scope of travel managers and providers.
These factors are not adequately considered or applicable to insurance products and providers.
Risk management is far from a mature, sustained science but there many new and appropriate practices.
None of them is present within the most common or used “travel risk management” practices and services.
Individual business travellers are often more aware of the changes affecting their business mobility and travel than managers.
Increasingly, they are also aware that there is “no one size fits all approach.”
More and more business travellers are aware and unsatisfied that their unique considerations, safety, health and threat factors are not personally addressed and managed.
It is time for a rethink and update to risk and management practices for mobile and travelling business people to keep pace with change, science and technology.
Occasional repairs and patches and annual renewal of last year’s solutions don’t work.
The science of travel risk management is now a universal requirement.
For more information visit our website at,
Complex, science-based solutions for dynamic business environments and people.
Approved by Tony Ridley, International Risk Management Professional.