Most people are aware of ISO 9001, the international standard for quality management systems.
It is a sign of trust, consistency and universally understood quality assurance and compliance.
Businesses have to go through a lot to achieve and display this sign of trust and quality.
What most managers and businesses don’t know though is that in 2015 this standard was updated.
With this update came some minor adjustments but some significant introductions were included too.
One of these elements was that of high-level structures.
Another, most significantly some would argue, was the introduction of risk-based thinking.
Risk-based thinking ensures risks are identified, considered and controlled throughout the design and use of quality management systems.
This makes the consideration of risk proactive rather than reactive.
Risk-based thinking improves governance.
Risk-based thinking builds a strong knowledge base.
Risk-based thinking establishes a proactive culture of improvement.
Risk-based thinking assists with statutory and regulatory compliance.
Risk-based thinking assures consistency of quality of products and services.
Risk-based thinking improves customer confidence and satisfaction.
Put simply; successful companies intuitively incorporate risk-based thinking.
The best ones can prove it.
If a business can’t demonstrate conformance to risk-based thinking, it is not ISO 9001 conformant.
All nonconformance instances are to be identified, noted and addressed.
If not, these 2 failures all but guarantee a business is not ISO 9001 conformant and in time lose their certification.
Business travel is a process, linked with the delivery of products and services.
It is not excluded as part of the quality assurance and controls, nor is it excluded by ISO 9001.
Travel risk management, for businesses with ISO 9001 certification, must prove risk-based thinking, conformance and correction of non-conformance issues.
Without proof, you don’t have travel risk management.
If you failed on the first 2 criteria, relating to risk and conformance, you can’t skip over it and claim travel risk management.
Many businesses, including travel management companies, aren’t ISO 9001 conformant when it comes to risk-based thinking and proof.
This results in nonconformance which leads to no reasonable grounds upon which to claim a valid and verified travel risk management system.
How do you think customers, employees and the courts feel about this?
If you want to better understand integrated quality management, ISO 9001 conformance, inclusive of travel risk management, for your business travellers, contact us for a chat.
Now that’s Intelligent Travel.
Safe by choice, not by chance.