Are you familiar with ISO 9001?
It is the international standard for quality management systems.
The standard is recognised around the world with many organisations adding the ISO 9001 seal to their websites, brochures and company communications.
Organisations use the standard to demonstrate the ability to consistently provide products and services, that meet customer and regulatory requirements.
The latest revision was conducted in 2015.
One of the most significant enhancements that occurred during this revision is the consideration and requirements for “risk”.
In particular, there is now an explicit requirement for risk-based thinking, to support and improve the understanding and application of the process approach.
What is risk-based decision making and why has it been introduced into the standard?
The phrase risk-based thinking is used to describe the way in which ISO 9001:2015 addresses the question of risk.
The concept of risk has always been implicit in ISO 9001, by requiring the organisation to plan its process and manage its business to avoid undesirable results.
Organisations have typically done this by putting greater emphasis on planning and controlling processes, that have the biggest impact on the quality of the products and services they provide.
The way in which organisations manage risk varies depending on their business context.
For example, the criticality of the products and services being provided, the complexity of the process, and the potential consequences of failure.
Use of the phrase risk-based thinking is intended to make it clear that risk is important.
ISO 9001 assists organisations to address risks and opportunities in a structured manner.
Is your business ISO 9001 certified?
Can you demonstrate conformance and compliance with risk-based decision making?
Can you demonstrate documented and consistent risk-based decision making?
What about business travel, mobility and relocations?
While many businesses rush to become ISO 9001 compliant, the either don’t understand the systems-based approach to quality and risk, or fail to maintain systems using risk-based decision making.
Business travel, mobility and relocations expose organisations to serious quality management nonconformance and non-compliance with ISO 9001.
Do you know how?
Do you know why?
Do you know the risk that presents to your brand and your business?
Our systems and risk professionals can show you what to look at, how to improve it and how to remain compliant.
Intelligent Travel, modern business and risk management for your mobile and travelling business talent.